Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When registering (trainings, events, etc.), donating, or completing other transactions through our site, you may be asked to enter your name, email address, mailing address, credit card information or other details to complete your transaction and help with your experience.

When do we collect information?
We collect information from you when required to complete a registration, payment for a service, donation, other transaction (i.e. Recovery Palooza related forms), and/or enter information on our website.

How do we use your information?
We use the information we collect from you when you register, make a purchase/donation, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To process your transactions (note: when completing a form it will indicate what the information is being used for).

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All financial transactions are processed through a gateway provider (PayPal) and are not stored or processed on our servers.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

Do we use ‘cookies’?
We do not track individual users, but do use cookies for anonymous tracking purposes in order to continue to improve our site and ensure we are reaching the correct audience.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (e.g. Internet Explorer) settings. Each browser is different, if you need assistance to modify your cookies use your browser’s Help menu.

If you disable cookies, some features will be disabled that make your site experience more efficient and some of services may not function properly.

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Third Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you. These parties must also agree to keep your information confidential. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third party links
At times, you will see third party links on our website. These links are related to our supporters, events in the community, resources and other information related to our mission. If you opt to use one of the links you will be leaving our website and will need to review the privacy policies associated with the website you are visiting. We do not share your personal information with these parties nor does a link indicate endorsement of their services, products, statements, or other information.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

Does our site allow third party behavioral tracking?
We do not allow third party behavioral tracking.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA we agree to the following: 

Users can visit our site anonymously.

Our Privacy Policy is accessible through our website in the footer section at the bottom of the page.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found as specified above.

Users will be notified of any privacy policy changes by clicking on the link to our Privacy Policy Page (when/if the policy is updated it will be modified on the website as soon as it takes effect).

Users are able to change their personal information by emailing us at

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 7 business days.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
Help you register for an event/training, make a donation, join our mailing list, and to complete other transactions (refer to above sections that identify when, how, and why we collect information). If you have specific questions regarding collection of email addresses with your transaction, please email us at

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

If there are any questions regarding this privacy policy you may contact us using the information below.
1345 Monroe Ave NW Suite 248
Grand Rapids, MI 49505